IBM India - Circle IT Officer - S&D - Hyderabad





Circle IT Officer - S&D

Job Description
## Single Point of contact for all the IT deliverable agreed contractually with Idea. Some of key deliverable s are mentioned below –

• Overall responsible for timely IT Service Delivery & IT Service support to Business
• Manage a team of 8 to 10 people spread across Telecom Operations, MIS, and Infrastructure including End User support
• To co-ordinate with Central operations for all IT requirement
• To drive standardization of IT tools and processes internally
• To work constantly in automating new processes & to ensure automation of existing processes.
• Responsible for sharing & rolling out best practices
• Attend and participate in weekly CMT meeting
• Participate in Idea Budgeting process
• Provide inputs to Idea IT for capex and opex budgeting
• Proactive planning of Capacities based on business projections
• Attend monthly COR and present IT slides
• Meeting all circle specific SLA’s
• Daily monitoring SLA parameters specific to the circle
• Preparing and distributing Daily IT dashboard to the CMT members
• Allocate IT team members in various Idea CFT’s and TQM initiatives
• Understanding business requirements for MIS and delivering as per timelines
• Support in delivering the new project as part of BAU / transformation
• Driving IBM core values to IBMers as well as customer
• Responsible for guiding, mentoring and career enhancement of their respective employees
• Responsible for all IBM & IDEA process compliance.

Desired Profile
# Minimum 15 years of education required
# Total 9 to 11 years f experience required
# Minimum 3 to 5 years of experience required

## Required Skills - Technical and Non Technical
# Project Management
# IT Service Delivery & IT Service support
# Telecom Operations
# People Management

Required
* Bachelor's Degree
* English: Fluent
Location Hyderabad / Secunderabad
Experience 9 - 11 Years
Email: jobs@aarenconsultants.in
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