Deployment Consultant (ITSM) Unisys Global Services India - Bengaluru

Job Description

The Deployment Consultant role is a client facing, individual contributor role that primarily focuses on working with customers to gather the configuration data required for client onboarding. Additional work may be done by gathering data and methods to migrate customers from an earlier version of Remedy or another ITSM solution to a current version of Remedy ITSM. All must be done to meet contractual obligations and Unisys portfolio standards. 
 
Deployment Consultant is expected to:
Analyzes agreed solution, contract, Statement of Work
Conducts client data workshops to gather client-specific data in Excel Workbooks.
Conducts rapid-prototyping workshops in select subject areas
Creatively applies deep knowledge of the range of standard technical capabilities to design specific effective/efficient client configuration.
For non-standard solutions, build functional requirements definition and use cases as input into customization requests
Work with other subject matter experts from areas such as Unisys Customer Portal, B2B integrations, Architecture and Engineering
Document definitive designs in sufficient detail for execution by the technical implementations team
Drive and assist the account team to obtain consensus and signoff of specified data and agreement to the design
Through transition, until steady state is achieved, provide support on the accuracy and integrity of the design and data collected. Support is provided to Technical Implementations team, UAT Testers, Training and Operations.
Identify opportunities to streamline the design process by participating in Lessons Learned exercises or reviews
Experience & Skills (in order of priority)
Total of 7+ years of experience with Minimum 3 years of experience consulting and designing implementations of BMC Remedy ITSM v7 suite for multiple enterprises, including specifically the data and processes related to BMC Remedy Incident Management, Change Management, Service Request Management, Service Level Management, Asset & Configuration and CMDB.
Minimum 4 years of experience ITIL process and/or operational support  in the areas of Service Desk, Incident, Problem, Change, Asset & Configuration, Service Level and/or Service Request Management
Strong written and verbal communication skills supporting customer consulting for people/process/technology
ITIL v2 or v3 Foundation certification
More than 4 successful customer/client implementations that included multiple core ITIL processes
Experience migrating data from one Remedy version to a higher version
Experience extending Remedy applications with customizations and added functionality while maintaining the integrity of the BMC applications. Experience with full lifecycle development for customizations including – Design, Development, Test, Migration and Documentation of the custom work.
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Email: jobs@aarenconsultants.in