Manager IT Apps Engineering CRM Twitter Bangalore
We are looking for an experienced hands-on manager for our Salesforce Engineering team to help guide the design and development of highly scalable business application solutions leveraging the Salesforce platform. As an integral member of the IT Enterprise Applications team, this position will be responsible for the day-to-day management and continuous growth of a best in class engineering team dedicated to developing innovative solutions in support of our business partner’s evolving requirements
The Position Twitter is a growing organization that faces new challenges as it evolves. The IT Enterprise Applications Team focuses on the building blocks of applications and tools that improve the productivity of employees across the company. Who We Are At Twitter our IT Enterprise Applications team focuses on implementing and supporting applications to help our internal customers meet their operational needs. We are responsible for establishing processes for continual improvement, guiding administration, and partnering with multiple stakeholders on a project-to-project basis. Our mission is to keep our business running effectively while maintaining a healthy application environment. What You’ll Do We are looking for an experienced hands-on manager for our Salesforce Engineering team to help guide the design and development of highly scalable business application solutions leveraging the Salesforce platform. As an integral member of the IT Enterprise Applications team, this position will be responsible for the day-to-day management and continuous growth of a best in class engineering team dedicated to developing innovative solutions in support of our business partner’s evolving requirements Who You Are You have outstanding social skills, are an analytical thinker, and great at navigating complex issues. You have experience working with a growing team and you thrive in a dynamic environment. The person in this role will: Oversee the design, implementation, and deployment of Salesforce-based solutions to internal business teams Build an effective team by driving the recruiting and hiring of engineers, conduct performance reviews, and support individual growth. Ensure primary and backup support resources are identified, trained, and in place for the current production applications. Evaluate the performance of each team member, generate development plans, and set goals within the context of the corporate policy. Must also motivate, coach, counsel, and develop team members within the context of the corporate policies and manage the team’s budget. Ensure that staff has appropriate tools and training. Communicate with Sr Managers/Directors and other corporate management to plan and implement Division Strategic Objectives. The manager also communicates with other IT and client personnel as well as vendors, consultants, and auditors to coordinate and implement system projects and enhancements. Attend management sessions to ensure that the team’s operation and long-range goals are coordinated within the larger framework of department, divisional and corporate initiatives. Establish and enforce continuous process improvement practices through the use of concepts such as Knowledge Management, Root-Cause-Analysis, and performance metrics. Research technical, business, and theoretical developments in the field to ensure that customers are receiving the most effective support to meet their business objectives. Provide leadership and guidance to develop business process automation solutions to internal Twitter teams Collaborate with architects and engineers to develop technical designs and solution recommendations Work with internal product managers to partner with multiple business stakeholders to develop solutions against departmental roadmaps Partner with other internal engineering teams and third-party vendors to develop consistent and scalable solutions Responsible for guiding design, code review, and release management as part of the oversight of our internal software development lifecycle Ensure appropriate controls and documentation are followed to meet security, compliance, and privacy requirements across all systems Streamline / Standardization of Information and Technology environment to ensure cost-effective use of resources and service reliability Develop professional relationships with internal customers and establish effective solutions to meet business requirements and provide regular feedback Business continuity and disaster planning for business-critical systems, including working with infrastructure and business teams to produce and sustain practical solutions. Evaluation and prioritization of multiple, sometimes conflicting project requests Manage a continuous improvement program whereby technical or user processes are improved/enhanced where it is of tangible value to the business. Responsible for end to end delivery of projects Run daily sprint activities as Scrum Master on a need basis. Additionally, an ideal candidate would have: Proven ability to Solve Business Problems / Objectives through Implementation of Technological Solutions Experience in working for a company of similar Business Model /Market Segment Functions as the Business / Customer advocate and seeks to ensure Customer Satisfaction Experienced in evaluating, negotiating, and managing partners/vendors in a business applications ecosystem Ability to interpret and convert end-user requirements to specifications in a wide range of systems to achieve the desired business results Results-oriented with good verbal and written communication skills. Proven attention to detail with higher-level problem-solving skills. Ability to prioritize and manage multiple tasks and projects effectively. Ability to work successfully under limited supervision in a diverse environment and function effectively, working both independently and as a team player. Experience working with global teams and multiple time zones. Qualifications Bachelor's Degree in Computer Science, MS/MIS or equivalent work experience Proven experience in overseeing the direction, development, and implementation of CRM software solutions Experience partnering with security to design solutions that adhere to internal guidelines while meeting business needs Proven ability to work in a cross-functional, fast-paced environment managing multiple priorities A collaborative approach to getting work done Experienced in and advocate for SDLC / Change Control and Environment / Instance management 5+ years of Salesforce.com enterprise-wide experience Force.com development experience preferred 2+ years managing a Salesforce development team Proven knowledge of Salesforce.com technical architecture Knowledge of APEX, Lightning framework, Salesforce APIs, and REST-based web services Experience with enterprise integration frameworks and SOA best practices Proficiency working within a defined SDLC process Experience working within an Agile development framework Salesforce PDI and Admin01 certified. PD2 certification is a plus. Experience with GIT is a plus.
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